Adaptive Treatment Specialist
66 Blenheim Road | Sprowston | Norwich | NR7 8AJ
Spinal & Joint
Spinal & Joint
The Osteostasis Method
Spinal & Joint Adjustments
Lower Back Pain
Lower Leg Disorders
Proprioceptive Neuromuscular Facilitation
Deep Tissue Manipulation
Stretching For Pain
Western Medical Acupuncture
Here at Osteostasis we treat you and your personal information with paramount importance. Our entire website and two way communication from our website is encrypted with SSL security. As part of our treatment process, we will be required to take personal details from you for a health, safety and safeguarding point of view. This information both electronic and paper based is secure and in safe hands. Below details out to you exactly what we do with your personal information so that you know that you and your details are secure.
What Information We Collect
When you supply your personal details to Osteostasis Ltd they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation):
1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a
. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
2. We have a “
” in collecting that information, because without it we couldn’t do our job effectively and safely.
3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “
”, but this time it is your legitimate interest.
4. Provided we have your
, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
We have a
to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored:
• on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.
• electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.
• on our office computers. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
• The medical records service who store and process our files
• Your practitioner(s) in order that they can provide you with treatment
• Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
• Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.
• We also use Mailchimp to coordinate our messages, so your name and email address may be saved on their server.
From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.
Complaints need to be sent to what is referred to in the jargon as the “
”. Here are the details you need for that:
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.
Cancellations & Non-Attendance Policy
1. Cancellation / No Show Policy for Osteostasis Appointment We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. If an appointment is not cancelled at least 24 hours in advance you will be invoiced for 50% of the treatment cost. 2. Scheduled Appointments We understand that delays can happen however we must try to keep the other patients and clinician on time. If a patient is 15 minutes past their scheduled time we will have to reschedule the appointment.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.